Our Staff

Rolland G. Hoag

Owner/Funeral Director/Embalmer

Rolland has dedicated over twenty years to the funeral industry as a Licensed Funeral Director and Embalmer. Born and raised in Upstate New York as the youngest of seven children, he graduated from Hartford High School, Hartford, NY, in the class of 1991.

After high school, Rolland pursued higher education at SUNY Canton, where he earned his associate degree in Applied Science/Mortuary Science from 1991 to 1993.

Rolland served families in Sarasota, Florida, for five years and in Salt Lake City, Utah, for thirteen years before returning to his home state of New York.

In March 2011, he fulfilled his dream of opening his own funeral home, Compassionate Funeral Care, Inc., where he continues to provide compassionate care to many families. Active in his community, Rolland is a devoted member of the NYSFDA and the Saratoga-Wilton Elks Lodge 161. He has been honored with the distinguished Elks Citizen Award, presented by the Mayor of Saratoga Springs.

As a devoted father, Rolland enjoys boating on Lake George and spending quiet time at camp with his family in his spare time.

Amy Ward

Co-Owner

Amy Ward brings over 25 years of dedicated experience in the funeral home industry, both as a supportive spouse and a committed business partner. Her journey has been one of compassion, professionalism, and unwavering service to families during their most difficult times. Amy is currently the business partner of Compassionate Funeral Care, Inc. in Saratoga Springs, New York, working alongside Rolland Hoag to provide personalized and meaningful care to the community.

Outside of her professional life, Amy finds her greatest joy in spending time with her family and cherishing every moment with her grandchildren. Her warmth, experience, and deep sense of empathy are at the heart of everything she does.

Rebecca L. Hoag-Thomas

Office Manager

Rebecca is the Office Manager who handles the day-to-day operations focusing on efficiency, time management and keeping the administration processes efficient. 

Rebecca overseas collections of all accounts receivable, verifications and payments of all accounts payable invoices, handles receipts, cash payments and checks received, and updates General Price Lists (GPL’s). She also oversees the ordering of supplies for the office, completes inventory counts, coordinates the processing of orders and receiving of all merchandise orders including memorial items, caskets, vaults, and urns.  

Additional responsibilities include serving families by interacting with families in a professional and compassionate manner, maintains and updates family records, updates the company website with current obituaries and ensures obituaries are placed in newspapers, assists in preparing and/or overseeing all funeral/cemetery-related forms, prepares all the necessary state required paperwork, assists families with processing life insurance claims for their loved ones, reviews and submits timecards, administers, and processes new hire paperwork, maintains employee files and other confidential files. 

Rebecca also meets with families to follow through with arrangements, designs memorial items, designs memorial videos and assists in the preparation and ordering of monuments.  As office manager, Rebecca can also assist you with your statement of services and Life Insurance claims. 

Along with her brother, Rolland, Rebecca cares for the comfort and décor of our facilities, inside and out. She is a devoted mom, grandmother and is very active in her local church.