Our Staff

Rolland G. Hoag

Owner/Funeral Director/Embalmer

Rolland has worked in the funeral industry for over twenty years as a Licensed Funeral Director and Embalmer. Born and raised in the Upstate New York area, the youngest of seven children, Rolland graduated from Hartford High School, Hartford, NY, class of 1991.

Following graduation, he continued his education attending SUNY Canton from 1991 -1993, earning his associate degree in Applied Science/Mortuary Science.

Rolland served family’s in the community in Sarasota Florida for five years as a Licensed Funeral Director and Embalmer as well as thirteen years in Salt Lake City, Utah prior to moving back to his home state, New York.

In March of 2011 he followed his dream of opening up his own Funeral home, Compassionate Funeral Care, Inc in which he now serves many family’s with compassion and care. He is also very active in his community, Rolland is a devoted member of the NYSFDA, the Saratoga-Wilton Elks Lodge 161. He was awarded the distinguished Elks Citizen Award, presented by the Mayor of Saratoga Springs.

Rolland is a devoted father and in his spare time he enjoys boating on Lake George and quiet time at camp with his family.

Rebecca L. Hoag-Thomas

Office Manager

Rebecca is the Office Manager who handles the day-to-day operations focusing on efficiency, time management and keeping the administration processes efficient.

Rebecca overseas collections of all accounts receivable, verifications and payments of all accounts payable invoices, handles receipt and deposit of cash payments and checks received, reconciliations of all accounts, prepares bank deposits, and updates General Price Lists (GPL’s). She also oversees the ordering of supplies for the office, completes inventory counts, coordinates the processing of orders and receiving of all merchandise orders including memorial items, caskets, vaults, and urns.

Additional responsibilities include serving families by interacting with families in a professional and compassionate manner, maintains and updates family records, updates the company website with current obituaries and ensures obituaries are placed in newspapers, assists in preparing and/or overseeing all funeral/cemetery-related forms, prepares all the necessary state required paperwork, assists families with processing life insurance claims for their loved ones, reviews and submits timecards, administers, and processes new hire paperwork, maintains employee files and other confidential files.

Rebecca also meets with families to follow through with arrangements, designs memorial items, designs memorial videos and assists in the preparation and ordering of monuments. As office manager, Rebecca can also assist you with your statement of services and Life Insurance claims.

Along with her brother, Rolland, Rebecca cares for the comfort and décor of our facilities, inside and out. She is a devoted mom, grandmother and is very active in her local church.