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Your feedback

We are always interested in hearing from the families that we serve.  Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.

I would like to thank Rolland and Rebecca for their excellent service and caring approach to both planning my mother's funeral and carrying out our wishes when mom passed away. It is not easy to prepare for the end of your loved one's life. I found Compassionate Care's website to be more informative than any other funeral home in the area, and after I called and spoke with Rebecca, I felt prepared to pre-plan mom's funeral arrangements. When the time came to carry out the plan, I recieved help with everything from writing the obituary to setting up interment at the National Cemetery. Thank you, Rolland and Rebecca ❤️.

Alison Crocker
October 31, 2023

Rolland, Rebecca and the staff handled the funerals for my Mom and my Dad. They are professional, friendly and caring, and they think of absolutely everything you could possibly need. We couldn't have asked for anything else. I would highly recommend Compassionate Funeral Care. They make a very difficult time as seamless as possible.

Deb Crandall
August 19, 2023

My Dear Angel JoJo happy birthday in heaven.missing you as always.please keep watching over family.You will never be forgotten.sending you lots of hugs and kisses as always.Love you Nana.

Phyllis catapano
June 17, 2023

It has been 7 months since we buried our son. I just want to say thank you to Roland, Melissa and staff for assisting during this time to honor and celebrate my son's life. They really are special in what they do. The options are endless. They take the stressful part out . Thank you again.

Lee DeLuca
April 23, 2023

Melissa and her incredible team worked quickly, efficiently and accurately to give my Dad an incredible send off. She coordinated with the Patriot Guard Riders and the Saratoga National Cemetery to honor my Dad's service to his Country. Her attention to detail regarding the funeral went beyond our expectations. Also, the suggestions she made were both helpful and memorable. God Bless!

D. Ferro
March 22, 2023

Dear Noonan Family,
I was sorry to learn of Ed's passing. I was a long time reader of his Thursday column, and would typically read that and the sports page before anything else.. Take comfort in knowing that he spent his retirement years pursuing hobies that he truly enjoyed. We should all be that lucky.
Kudo's to a very indulgent wife who allowed him to purchase the toys that he enjoyed so much!
Best wishes going forward.

Mark Bowers
March 6, 2023

These people are the most compassionate and caring people, I have ever met in this busy. Rolland I met him when he took care of my mother, and right then and their I new if I ever lost another family member they would take care of them. Well on Dec. 30 I lost the love of my life, I called them right away and Kelly, and Rolland contacted us right away and said they were going to get him right away. Wow Rolland will not leave them at the hospital. That Monday we went in met with Melissa,what a lovely person, she took her time , with us and she even gave us all hugs when we left. I'm telling you they are the nicest people you ever what your loved ones to be in there hands.

Kim Clagg
January 20, 2023

My youngest brother passed away recently and since it was a military service and he needed to be transported from Missouri, the process took almost 3 weeks

Rolland and Melissa did a great job of assisting me and my family throughout the process and had the facility set up beautifully for my brother during the services. They were communicative and also gave us space, made sure things ran smoothly, and even helped us out with configuring lunches and suggesting different caterers and locations. After all of the services were done we had several people come up to us to tell us how amazing everything looked since they frame and print photos themselves to be hung up. They also have two TVs for slideshows they made with music in the background as well. We will always recommend Compassionate Care to anybody that is in need of funeral services because they will take care of you

Alyssa DeLuca
September 17, 2022

I want to thank you all for handling my fathers funeral needs, You all did an amazing job with helping me to get through the worst time in my life. Also thank you for keeping my fathers obituary up on your page it brings me so much comfort to be able to pull it up & write on his page

Crystal VanDuren
August 25, 2022

The staff at Compassionate Funeral Care are very professional and as the name says, compassionate. I can't speak highly enough of them. Rolland, Melissa and Rebecca made the entire experience go smoothly for our family. Their exceptional care and guidance made all the difference to us during our difficult time. Thank you all!

Barbara Lewis Howe
July 19, 2022

Rolland. Is one excellent person he did a great. Job. With my dad's funeral

Richard travis
November 24, 2021

I just like to say how great Rolland was. He done a real great job on my dads funeral

Richard travis
November 24, 2021

Last night We gave our friend John Fitzner the kind of send off he would have enjoyed . I can’t say enough about Compassionate Care . Roland and staff provided us with everything we needed to make the best of a bad situation. Respectful without the stuffiness. Perfect!!!

Bob Simonik
October 3, 2021

Thank you for everything you did for our celebration of life for our friend John Fitzner. It was a beautiful tribute.

Donna Simonik
October 3, 2021

This has been the most challenging month, with losing my father April 8th and 3 weeks later losing his brother, my uncle April 30th I truly didn’t know how I would be able to go through the motions again and all the preparations needed. Rolland was a breath of fresh air from the moment we sat down to discuss arrangements to our final exit after saying goodbye. I’m not one to leave reviews but him and his team went beyond any expectations I had and gave my uncle a beautiful service. They did everything for me, Rolland kept saying his job was to make my life easier and under these conditions that is exactly what he did. I went somewhere else for my father not having known of compassionate funeral care and it left a poor taste in my mouth towards funeral homes. I can whole heartedly say their compassion and genuine care for my needs turned that around. Their name truly speaks for itself.

Felicia Rennick
May 7, 2021

I would highly recommend Compassionate Funeral Care. After caring for my mother for ten years, Rolland and Rebecca made the difficult "next step", so very easy on us, in every way imaginable. They were knowledgeable, caring, professional and at the same time very real and down to earth (which I wasn't expecting). On top of all that, they were also very reasonably price.
Thank you, Rolland and Rebecca I believe you deserve ten stars!
LInda Peluso
(Daughter of Aleatha Fahringer)

Linda Peluso
May 3, 2021

Thank you so much for everything! Rolland and Rebecca are truly the best! Our family would of never been able to say our goodbyes to our Mom Myrtle Palmer without you two. You have truly gone above and beyond! Everything was smooth sailing with you two by our side the entire way! Thank you doesn't seem to be enough!❤❤

Susan Volk
April 23, 2021

I give Compassionate Funeral Care the highest rating possible ! Both my parents funeral arraignments my father in 2012 and my mother in 2020 we’re done with Rolland and his team . Everyone is so nice and met all our needs to have the services my parents wanted . Rolland sat down with my parents and prearranged what they would want . When the time came everything was taking care of. I will forever be grateful to Compassionate Funeral Care for taking such good care of my parents. Thank you !!
Beth Sweet & Family

Beth Sweet
November 9, 2020

While mourning the loss of both parents, within two months apart, Rolland, Rebecca and Duane have been true blessings to me! I don’t know how I would have ever made it through this difficult time, without each of you! Your kindness, compassion, professionalism and support will never be forgotten! Thank you very much for helping me through the worst pain I’ve ever endured!!

Caren Carlson
July 7, 2020

Your compassion and loving care of my daughter Megan Hayes surpassed anything I could have asked for. I will forever be grateful.

Susan Hayes-Masa
November 30, 2019

Dear Rolland and Rebecca, Words really cannot express how thankful our family is for your compassionate and caring way of our mother Evelyn Tierney. You made a difficult time so much easier for all of us. The way the pictures were displayed and the beautiful video you presented was above and beyond. There were no details left out and for that we are so appreciative.

Karen Lehan and family
April 2, 2019

Dear Rolland, Rebecca and Amy, Your kindness is just Overwhelming. Thank you for all of the Extra care you gave to my Daughter Brandy Palmer. The Beautiful Casket was an Enormous Surprise. The embroidered Headliner even more. You have been so supportive and words can`t say enough for the Extra , above and beyond care and love that you have All shown my family. Thank you from the bottom of my heart.

Mindy Clear
February 6, 2019

Rolland and Rebecca, you are the best!!!
Thank you so much for the wonderful service/celebration of my husband Bryan Grahams showed so much love, kindness, respect and compassion to my family and me. You made a horribly sad time much more bearable. Thank you so much!!

Kathleen Graham
September 3, 2018

On behalf of the Magnell family we want to thank you for your kindness during our difficult time. Rolland and all of the staff were truly amazing! Thank you again!!!!!

Kjelene Bertrand
May 22, 2018

Dear Roland and Rebecca, I just wanted to thank you again, from the very bottom of my heart, for your truly compassionate care of my grandmother, Betty Clark, and also our entire family, throughout this past week. In many ways Nana led a blessed life, and in giving so much kindness and support she also seemed to attract the same. I feel that you were exactly the right person to help us through this hard time, and be Nana’s final caretaker. I also appreciated how quickly you jumped to respond to our various and not always coordinated family needs, like rushing to set up more display tables when my mother arrived and had a mini meltdown about needing more display space. And thoughtfully moving our cars so there would be more parking space, or handing out more water at just the point I realized we’d been standing for hours and had forgotten to eat. But mostly, your obvious caring in getting Nana ready, making her scene peaceful, and shepparding us through a time that no family knows how to travel. Thank you, and be well, and may Lake George always bring you and your family the peace it has for ours. Sincerely, Rosemary (the Washington State granddaughter)

Rosemary Seifried
February 10, 2018

Rolland and Staff,
I wanted to take the time to thank you all so much for taking such good care of Serafino and guests for his service. I felt comfortable and at ease that it was so beautiful. I appreciate you all.
Thank you
fino's Aunt Maria Faiella

Maria Faiella
January 23, 2018

When the death of Robert Paskiewicz happened suddenly Rolland and his sister was professional and very helpful with helping us at this difficult time Thank You

December 27, 2017

Dear Rolland & Rebecca,
On behalf of the family of Kenneth Jensen, Jr., I want to thank both you and your staff for your kindness, helpfulness and compassion to our family during this time. It will always be remembered.

Nancy E. Jensen
May 5, 2017

We held services for my Aunt Sandy today. The funeral home was beautifully done. Very intimate and warm and loving. We sent pictures that were displayed on their TVs as a slide show. They made us DVD of the slide show to take home. They also framed many pictures of my Aunt and her family throughout the home which they gave us as a take home as well. They laminated beautiful memory cards that each of us took home. I commented on how beautiful her casket was to later learn they upgraded it at no cost. The owners of this funeral home are over the top the most generous, most compassionate, and generally nicest people I've ever met in this business. At the cemetery they read some really nice pieces and gave a loving burial. Thank you so much for the love and support you have shown to my family.

Brittany Hayes
October 28, 2016

I am writing to express our heartfelt thanks to Rolland and Rebecca for all their loving expertise and services regarding our sister who passed away recently.
- Lois & Harry Breger
September 26, 2016

L. Breger
September 26, 2016

"Thank you" doesn't even begin to express our appreciation to Rolland and Rebecca. The both of them went above and beyond to make this difficult time, better. There was no detail over looked. Even today, almost 3 months later, many still talk about how wonderful the service was for a father, husband, grandfather and true friend. We are also grateful for them making all the arrangements with the national cemetery. "Compassionate Care", says it all.
Family of: Charles "Curtis" Moore

Patty Moore-Ryan
August 27, 2016

"Thanks" is not enough for all you've done. I knew I'd made the right choice when Rolland told me to call him "day or night, we're here for you" and you were there, every time. Rebecca, thank you so much for your patience with me and handling everything so graciously. You both live up to your business name "Compassionate Care". With appreciation and heartfelt gratitude,

Lawrence W. Fowler
June 25, 2016

To Rolland and Rebecca I have just seen Diane headstone you did an excellent job and many thanks for the symbol of the rings together its every thing she would of wanted. You've made it a true dedication to her.

Ray Nichols
June 12, 2016

Dear Rolland and Rebecca, you made a very stressful and difficult time in our lives easier by being compassionate and caring, and comforting. You helped us through many hard decisions and paid attention to every detail for us. You were personable yet practical during our greatest time of need. Thank you.

The Wilson Family
April 12, 2016

Thank you to both Rolland and Rebecca for helping us through such a difficult time when our loved one passed away. You both supported us and comforted us during our sorrow. We appreciated your fine attention to detail and your follow through on everything you said and promised. You were very caring and personable and we are forever grateful. The family of Luke Wilson

The Family of Luke Wilson
April 8, 2016

Rolland and staff you guys could not have done a better job in taking care of Diane.
You give a whole new meaning to what people need at this time in their life . Thank You a thousand times over on behalf of Diane and myself.

Ray Nichols
March 31, 2016

To Rolland, Rebecca and staff, words really cant express how thankful we are for you. The name Compassionate Care really rings true. You made our difficult time more bearable with your warmth and consideration. The service we had was absolutely perfect and we couldn’t have done it without you. Thank you!

The Schmonsky Family (Judy, Jess, Jen, and Luke)
March 21, 2016

Rolland, I just wanted to take this time to say “Thank you” for all you did for us during this difficult time, especially for allowing us to come and say our goodbye’s to Mom. You are a wonderful, caring person and I am so glad that I went through you, for you made a difficult time easier.

Anita Pedersen & Family.

Dear Rolland & Staff, Thank you for helping us create the funeral for my husband Larry. We all felt your concern and professionalism.

Scheryl LoMonico.

Dear Compassionate Funeral Care – may we express our thanks to you and your staff in dealing with the many details involved with Fred’s funeral arrangements. Your admirable and efficient service to our family was very much appreciated. In every way Compassionate Funeral Care most certainly proves to be true to its name and essential mission to all of us. Sincerely,

Anne Jurgens and Family.

From all of us, Thank you Rolland, Rebecca & Staff, you’re simply the best of the best! Thank you for everything

The Coppola Family

Dear Mr. Hoag, I feel compelled to write you and thank you for the above and beyond the call of duty service you provided my brother Jeffery Tucker. Your compassion and kindness is truly noteworthy. From the bottom of my heart I wish you and your company all the best. You are the best. I have no doubt your company will thrive. Keep up the good work, you are truly a wonderful man. Thank you,

Ken Tucker

To everyone at Compassionate Funeral Care, you opened your funeral home to us, warmed us with compassion, and cared for us through a difficult time. Compassionate is not just your name, it's your way of caring - Thank You!

Bruce - Ballston Spa, NY

To Rolland Hoag of Compassionate Care Funeral home, Thank You. You truly made the whole process more bearable. Your compassion in caring for my Dad showed that this was more than a job, it is about family. You went above and beyond in all details. No matter what it was you took care of it. It's the little things that count, the purple ties, we did notice. The hours you spent with us, providing anything and everything we needed. Thank you Rolland for doing it all, you have become a good friend.

Gary Bullard and Family

I would like to extend a personal thank you to you and your staff for the wonderful level of service extended to our family. Everything at my brothers funeral service was handled beautifully.

Ann - Saratoga Springs, NY

My children and I would like to thank you for such a beautiful and caring service. If it weren’t for you we would have had only those awful memories of the hospital. You did an excellent job. You and your wife went way beyond what you had to do. We felt like you were part of our family!

Linda and Children

You definitely are one in a million! Thank you for all you did when my cousin passed. Your name “Compassionate Funeral Care” is exactly the perfect name. You genuinely care for the familys.

Thank you for walking me through the toughest time in my life. I couldn’t have walked this path with anyone else. You are a very special person.


Thank you so much for taking such good care of my sister Lori. You truly were a blessing. You took such a big weight off our shoulders. Thanks again for everything.


I want to thank you all for the kindness and compassionate things you did for us at this hard time. It was a beautiful funeral and we enjoyed the extras you arranged.


Seth and I appreciate your kindness when his dad passed away. It wasn’t a typical situation of a wake and funeral but you made a stressful and sad time so much easier to deal with. Thank you!

Gail and Seth

Thank you all from the bottom of our heart for the love you all showed for Marks funeral. We have nothing but praises for you all. The world needs more caring and loving people like you all. We will never forget the comfort and peace you all provided at this great time of sorrow.

Frank and Claudia

I would like to extend a personal thank you to you and your staff for the wonderful level of service extended to our family. Everything at my brothers funeral service was handled beautifully.


Dear Rolland Hoag, We want to thank you for all your thoughtfulness and caring during our recent sorrow.


I do not have the words to express my profound appreciation for your heartfelt kindness and utmost professionalism in planning and presenting my mother's, (Ruth Alsop), service. From the early stages when she met with you, all the way through the planning and execution of her wishes, you went well above and beyond, giving us peace of mind and tremendous comfort. The video you prepared was spectacular and every idea we suggested was met with a positive "can do" attitude. I can't imagine a better experience during such a challenging time. Thank you and I hope everyone finds out about your wonderful business.

Marin Alsop
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